Transaction Monitoring vs Transaction Management-one step on
With the emergence of BTM (Business Transaction Management) it is now possible to transpose how individual transactions support businesses in meeting business goals and objectives.
Business transactions are the simple and complex entities that produce business outcomes. Traditionally it has been hard to map business processes to IT services and then to measure how well these IT services meet business requirements. In the past business service SLAs have measured the uptime of applications + infrastructure + data services. This has posed a challenge to application teams and to the business.
Utilising BTM it is now possible to define and measure, success/failure (state) and time based business SLAs for;
Investment Banking -Trade lifecycle: trade capture, verification and confirmations, settlements and netting, reconciliations through to accounting.
Retail – Shirt purchase: order placement (ecommerce), stock verification, distribution and logics, through to finance and accounting
Understanding the performance, availability, capacity, reliability, and impact of these transactions on the business, services, applications or other systems or components is as critical as it has been for understanding the same from the traditional IT infrastructure that enables them.
Both of these technologies should be leveraged to deliver the right outcome for the right stakeholder set. BTM can now enrich BSM as a strategy and deliver value to business customers.
-Sean
